Well that's certainly boring, Dethtron, we don't come here to hear about your mundane existence. When are you going to make fun of somebody or swear? Haha, too true, well today, since Tuesday is the Monday of this post-holiday week, I'll be positive. In a crazy twist of fate, if you read this post of mine you'll know what I'm talking about, Forge World has actually exceeded my expectations as a customer recently.
As you well know, I just posted an Elysian Drop troop list last week. Not having a few pieces I need for the list, I placed what turned out to be a rather sizable FW order. It wasn't all Elysians, I did round it out with some Chimera doors, weathering powders, another Manticore (I told you guys I'm not buying that ugly ass new one...) and Inquisition brass etch. I think I wound up buying a pack of landmines as well when I wound up 7quid short of free shipping.**
I place the order. Well I mean I attempted to place the order and, as always, my credit card company cock blocked the foreign order. A quick, relatively painless, call to Mastercard later and I've got a FW order placed. Hooray for commerce.
Later that day I get an e-mail from Simon of FW customer service fame stating that the Imperial Eagle Chimera doors (which were to be used to spruce up my Psyker Battle Squad Chimerae) are no longer in production. He asks if I'd rather get refund or replace them with something. I write him back saying that I'd rather exchange them and 'hey why not just swap them for the Cadian tank commander frame at no additional cost even though it's actually 1 GBP more than what I had spent and by they way, why aren't you making the doors.' He responds, within a few minutes (now that's service) and lets me know that the exchange is ok. He also tells me that the Chimera doors don't fit the new Chimera kit, but new ones may be produced some day. I write him back real quick like and let him know that I have a stack of the old kits laying around so it's not a problem if they do happen to have the doors. I also decide to roll the dice and ask him what could be done about my 10 missing Elysian heads from last August#.
He replied back quickly again that he could help me. Would I prefer to have a new set of plain heads cast or just get a respirator head set. I let him know that I'd take the respirators, but if they happened to have a set of plain ones laying around I'd rather have them, to match the ones I had. I then get an automated out of office response saying he'd be on holiday until today. Well thanks for being awesome enough to put up the out of office notification. Fast forward to today and he e-mails me right away to let me know that they're casting a new set of heads for me. Way to go beyond my expectations.
I just wanted to share this with the world since most people (Dethtron included) only talk about retail experiences when it goes horribly wrong, but fail to recognize when somebody goes the extra mile. Thanks Simon, you deserve another vacation and a raise.
*This occurs when you send an e-mail out about practice, which nobody replies to several days prior. Then just as you're about to go to the hardware store to buy some Hydrangeas, your entire band shows up.
# after dropping over $500 on Elysians at Games Day Chicago, I realized months later that one pack of troops came missing heads. A trip to the Chicago bunker proved less than helpful and several e-mails to customer service went unanswered.