gloating about spending too much money and having some great FW customer service: warped parts. If you've ever gotten a FW kit you'll know what I'm talking about.
Is it too much to ask for straight pieces when we're paying exorbitant amounts of money for their kits? Quality control people, what happened to it.
The vast majority of you that commented have had overwhelmingly good experiences getting warped parts replaced. Well those of you that aren't in America have at least. There must be some greater conspiracy to fuck over us yanks, because I can think of a handful of really bad experiences that my friends and I here have had with FW customer service. I have moaned long and hard about my difficulties in getting into contact with FW customer service and the general ineptitude of the Chicago Bunker staff (I know they aren't FW per se, but they sell and should support FW products...news flash, their support sucks dick).
Here's another anecdote about a friend of mine, Hoagy, getting screwed over warped parts. Now he can chime in if he wants about more specifics, but this is the basic story as I recall it. He picked up a repressor recently and discovered that it had a severely warped top panel when he got home. Not just a little warped, we're talking "tanks by Hundertwasser" here. Naturally he was a little miffed by the situation and got into contact with FW to talk about the issue. Their reply went something like this: "oi Hoagy can your dick touch your asshole?" "sure" "well then go FUCK YOURSELF." Ok, well their reply was a little bit more like 'have you tried boiling it to reshape it?' Yeah no shit, but this thing was seriously warped, like bad, I saw it before he was able to "fix" the issue, which involved a ton of effort. Hell, as I recall they even advised him to somehow cast a new part himself using green stuff. Bottom line is he was not once offered a replacement part or even a "sorry." Shit, they didn't even really take accountability for the issue and treated it more like it was Hoagy's problem than theirs. Maybe they're shitting on him because he is living outside of the UK by choice. Who knows?
So how is it that we yanks are getting such bad service and you foreign devils are getting such great interactions? I'm sorry that you couldn't quell our puny rebellion... global conspiracy I say.